ATTENTION

Please read below to receive your package in a timely manner.

Some customers miss the Canada Post delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the Canada Post website with your tracking number often.

If you don't find a delivery notice, but if on the Canada Post tracking page they say it attempted a delivery, please phone Canada Post.

Phone Canada Post and speak to their customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the Canada Post tracking website.

If you forget to check the tracking status and if Canda Post keeps it for 15 days, your package will be returned to us. It will cost you!

If Canda Post returns the package to us, we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$30 resending fee will apply. We do not make any money on this service, as we get charged when your package is sent back to us and it costs $14.50 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)

ATTENTION

Please read below to receive your package in a timely manner.

Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.

If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.

If you forget to check the tracking status and if USPS keeps it for 30 days (expedited) and 5 days (Xpress), your package will be returned to us. It will cost you!

The USPS service will hold your package for up to 30 days (expedited) and 5 days (Xpress), after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$30 resending fee will apply. We do not make any money on this service, as USPS charges us to send your package back to us and it costs $14.50 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)

ATTENTION

Please read below to receive your package in a timely manner.

Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the Canada Post and your National Postal Service website with your tracking number often.

If you don't find a delivery notice, but if on the Canada Post tracking page they say it attempted a delivery, please phone Canada Post and/or your National Postal Service.

Phone 1-888-550-6333 and talk to a Canada Post customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the Canada Post tracking website.

If you forget to check the tracking status, Canada Post and/or your National Postal Service service will hold your package for up to 30 days, after that they will return the package to us. It will cost you!

We will contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$100.00 resending fee will apply. We do not make any money on this service, as Canada Post charges us $50.00 to send your package back to us and it costs $50.00 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$50 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $50.00 and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)