Frequently Asked Questions

Am I getting a Generic B12 injection?

Yes. We ship out the B12 injection made by either Sandoz or Cytex, both are high quality generic product of RUBRAMIN®.

Are the prices here in US or Canadian Dollars?

All pricing on b12-shot.com are in US Dollars.

How much is tax?

GST/HST will be calculated as per Canadian tax laws. Orders from outside Canada are not subject to tax.

How do I pay for my order?

We currently accept Visa and Mastercard. We also accept E-Checks for US customers and Interac E-Transfer for Canadian customers.

To pay by e-check you will need information from your regular check. See image below for more information.

How will my order be handled?

The order process is as shown below.

1. Order online using your preferred payment method.
2. You will receive an automatic email from us confirming your order.
3. When we ship your order, you will receive another email from Canada Post with a tracking number.
4. Your order will be delivered to your shipping address.

How much is shipping?

Go to shipping information.

What is your return policy?

No Refunds. We will not provide any refunds after your order has been shipped.

Email us if you have any questions: order@b12-shot.com
Alternatively you can call us at:
TOLL FREE: 1-888-595-1393 or Local: 604-595-1393

What is your cancellation policy?

At b12-shot.com, we pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

Why is the price different from the last time I ordered?

Due to market fluctuations, prices of items may change from time to time.